Returns Policy

We want you to love every purchase you make from us!

Don’t absolutely love it? Not a problem. Check out our return policy below

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What is your return policy?

  • You can request a return or exchange of full price items within 30 days of your purchase. This includes full price items that have been purchased using a discount code. Once we have sent you a return confirmation please post your item/s back to us within 5 days. We do not accept returns after this period except during special events ie. Christmas
  • Returned items must be unworn, unmarked, in original condition with no washing detergent odour/perfume and with original tags attached.
  • Items purchased at full price are eligible for a full refund or exchange within the 30 day period
  • SALE items are eligible for an exchange only within 14 days of purchase. 
  • We reserve the right to return any item that does not comply with our return policy.

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How do I return an item?

  • Contact us at hello@zozi.com.au with the item you would like to return and a copy of your receipt or order number
  • We will email you back as quickly as possible with a return authorisation number.
  • Send the item/s back to us via your local postal services. We recommend using registered post as we do not take responsibility for any lost items.
  • Unfortunately we are not able to refund for any postal expenses for returns
  • We will email you as soon as your return has been received, to notify you of the approval or rejection of your refund/exchange
  • We reserve the right to return any item that does not comply with our return policy

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What should I do if I get a damaged or defective item?

  • We check every single item at Zozi for quality and imperfections to make sure you are receiving your items in perfect condition!
  • In the unlikely event that you receive a faulty or damaged product please follow the return policy at the top of the page but also include a photo of the fault with the item.
  • After we have inspected your returned items and deemed them faulty or damaged, you will be refunded the full purchase price and the cost of postage
  • Please note, if the items returned are not deemed faulty, the same policy applies as a normal return

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How long does it take to process a return?

  • Once we have received the returned item/s and confirmed that they meet our return policy, you can expect a refund/exchange within three days